Home / About BHCCU / Customer Owned Banking

Customer Owned Banking

You can enjoy the benefits of customer owned banking when you join BHCCU, as 100% of our profits are used in the best interests of our customers. 

We are different because you have an equal ownership stake along with all other customers. We also strive to provide an amazing customer experience.

BHCCU has adopted the Customer Owned Banking Code of Practice, which highlights the importance we place on improving the financial wellbeing of our members. 

We will comply with this Code in our dealings with you and incorporate it by reference in our written Terms and Conditions for products and facilities to which the Code applies.

Our Code obligations include seven key promises that we make to you.

  1. We will deliver banking services in the interests of our customers.

  2. We will obey the law.

  3. We will not mislead or deceive.

  4. We will act honestly and fairly.

  5. We will offer products and services that are fit for general purpose.

  6. We will deliver services with reasonable care and skill.

  7. We will contribute to our community.

For more information, you can read the full Customer Owned Banking Code of Practice here